We have a team of specialists available 24/7 to help you find the best solution for your business. Because Regus prefers to hold that retainer as leverage over you. Please could you send those details to me at lorraine.brule@regus.com so I can support you? A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Share your photos and videos with others to prove the truth of your words. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. 2023 Trustpilot, Inc. All rights reserved. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I am a small business and cannot afford any of this. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Of course, she did not reply to me yet! If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? But change is necessary and you as a change manager will be expected to lead from the front. I couldnt see your email address or Regus account reference in your message. Where appropriate, well also take steps to prevent the situation from happening again. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. My contact end of March 2021. Our coworking spaces are designed with collaboration in mind. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. No staff available for contacting on the event day. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Changes in an organization are about more than just policies. Professional rooms for your next training session, interview, or pitch, wherever you need it. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Its an automated process. September 22 No staff available for contacting on the event day. The complaint has been investigated and resolved to the customer's satisfaction. Regus flagged this review for containing harmful or illegal content.Read more. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Why take the Change Management training from Reform Skills Inc? I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Once they sell you something that will be the end of you being treated as a valued customer. Transparency is very important to us, and all services can be opted in/out through your online account. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. With whom I spoke until now? Our coworking spaces are designed with collaboration in mind. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Do not delete my post, I will copy and paste it to spread again and again. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Paid for parking online and have now received parking ticket from private company. Company Name: Max Dragon Technology If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Office Space and Coworking prices are per person per month and are dependent on inventory availability. I will be taking legal action if this is not returned within 28 days (31/03/2023). According to its policy, the retainer took 30 days to get back to the tenant. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. One time I was waiting on the phone for almost three hours. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. I sent an email to Briana and asked how my process going on? Setting up an automated payment is straight forward and can be done through the online portal. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Thanks again for your comments which help us improve. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Requesting your retainer refund is very easy: simply log into your online account (i.e. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. She promised me that I could get it on October 19 because it took 48 hours. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. I called them again, which procedure took my time for 3 hours. If it has been longer than 30 days, please get in touch so we can investigate further. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Submit a complaint and get your issue resolved. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Hard revenue focused. After being in my new office they are increasing rent by 8.7%. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I still did not hear anything back from them. Regards, Sandra Melody Head of Customer Services Contact the organizer to request a refund. Suggested companies are based on peoples browsing tendencies. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Browse our full range of products and services. October 8 Originally, total costs 20k THB, but end up with 50k THB. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. If it has been longer than 30 days, please get in touch so we can investigate further. Please remember that the retainer is refundable at the end of your agreement. They still continue to send invoices with no one responsible to be there to answer. For clarity, you were also charged a retainer top up. Talk to an expert. It is IMPOSSIBLE to get them to stop charging. Avoid at all costs. Transparency is very important to us, and all services can be opted in/out through your online account. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. September 14 Requesting your refund is easy. Not only that, it's hard to get hold of their accounting department. 9. Ts and Cs apply. Unacceptable billing practices. Prices are subject to change and will vary depending on the specifically selected products and services. 4. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Hi Hannah, Im sorry if you felt the need to escalate this. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Give your team a place to focus, thrive, and grow, while we take care of all the details. I cannot stress enough the lack of professionalism and poor service. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Find out how we combat fake reviews. I would love the opportunity to help further but havent been able to identify your account. 2023 Trustpilot A/S. What a ridiculous it is! We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Hi Hannah, Im sorry if you felt the need to escalate this. Hi Mike, Im sorry if you felt the need to escalate this. Remember me this is absolutely gross and scam. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! It took almost 2 months. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. I posted the review here and Sandra replied to me. Have a question or issue with your current products and services? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. I could talk with Myesha. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! The additional increase in your monthly fee is due to the annual indexation. There is non existent customer service department. This will surely increase the credibility of your complaint. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Our team members have always been in touch with you and worked with you to rectify this matter. Hey Sandra and Regus, just return my retainer back then I would not post anymore! I would love the opportunity to help further but havent been able to identify your account. This company bills you for services you do not use. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Customer service is simply poor. As you can see from your statement of account, available online (e.g. They signed me up for things that I didn't ask for - didn't realize it in the fine print. Companies can ask for reviews via automatic invitations. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our invoices are due on the payment date that is displayed on them. He hung up my phone rather than transferring my call to them. The company left an official comment on this complaint. The company left an official comment on this complaint. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Thank you, Lorraine Brule Global Customer Service at Regus. Regus does not communicate with customers via telephone. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Location: Singapore 8. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. My Regus ID: ********. We will then confirm your payment date and amount. When could I get my retainer back? Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Start checking the messages customers send you. They are scammers, and incredibly dishonest. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Office Space and Coworking prices are per person per month and are dependent on inventory availability. They are about people. Sent numerous emails to account. www.myregus.com) and go to the End Agreement section. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. 3. As you did not process this correctly, the agreement continued an additional month. This company has the worst customer service I have ever experience in my life. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Helpful (1) Alice C. on 9/22/20 Eventbrite page will show up only the start dates of all training sessions. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. It won't go in any direction! $5520 Service Retainer on file. Stay away!! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . We will then confirm your payment date and amount. Turned up at 450 Bath Road, Heathrow. Here is my summary to strive for a refund of the retainer. Where appropriate, well also take steps to prevent the situation from happening again. The additional increase in your monthly fee is due to the annual indexation. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I have requested a retainer refund for almost three months. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. And whatever the future brings, were able to handle that too. 7. BBB is here to help. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Receptionist only can communicate by email, even for the most important things for your business.