All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Tickets were either never delivered or arrived late. How Can I Request a Refund for a StubHub Ticket? When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Never Again. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Last year, they cancelled the event and refunded people who bought their tickets from their website, but stubhub changed their policies in the mist to not do that. Announcements have been made but, a plan of action has not been put into play quite yet. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. My girlfriend's 30th bday gift is being ripped off! No where does it state that you needed to be a student at the school to use these. Make the best possible case for yourself. This cookie is set by GDPR Cookie Consent plugin. We are changing the way you register and sign-in to the StubHub Community. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina For sure I can warn any one who is going to use this service. NEVER again! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. You will enter your community username and new password and done! The FanProtect Guarantee is StubHub return policy. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Never got my refund from grizzmas July 31st 2021. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. The spread of COVID-19 has rattled every corner of the live music industry. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. We were not the only ones. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I want to know what the point of the "protection plan" is that they have? Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Is Beyonces Tour Another Dynamic Ticket Price Mess? "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. anyone have any advise on how to deal with this? The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. Its a bull. They said there was nothing else that they could do. Bought tickets for James Taylor and Bonnie Raitt. As pointed out by @don_shano, this is. It's not fair to the seller or stubhub. These cookies track visitors across websites and collect information to provide customized ads. You can get a refund from StubHub by calling their customer service line. Its a bs. Following backlash from customers, the ticketing company responded in a statement this week. On March 7th, StubHub emailed Marrali a copt of its refund policy. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Of course! At this point, this transaction constitutes fraud. NEVER AGAIN will I use STUBHUB. Certainly they can see that my ticket barcode was not scanned somehow. If you sell on Stubhub they will waive the sellers fee. Donno what to do. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Very disappointed. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. Til' they get their procedures in the correct order, I'll never return as a buyer. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Do NOT buy Canadiens tickets from here. It is not specified anywhere in the mobile site and hidden in the desktop version! I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. This cookie is used for the website live chat box to function properly. Receive a coupon for 120 percent of your original purchase*. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. September 15, 2021 Dworsky says he hopes she'll intervene. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Did you think about anybody besides yourself? Is it still taking 120 days? Tons of others with stub hub purchases were going through the same thing. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. GIVE ME MY MONEY. I don't have "proof" because stub hub transferred these tickets and took my access away from them. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Many events this past month were canceled. "These consumers made a deal with StubHub," he said. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. It reads Refund in Progress. View StubHub Refund Policy. If I had purchased elsewhere I would have received a full refund! Other sellers may take a case-by-case policy. Read this advice or complain & cry later on.. My order for $402.19. Furthermore, If you have any questions, please do not hesitate to contact us. And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. All Rights Reserved. I went to Barclays Center for the Chris Brown Party Tour yesterday. Are you kidding me really!? asks for a code, which i put in, says incorrect code(which came from them). So is Amazon, but they can cancel orders and issue refunds. At the event, tickets were discovered to be invalid. He reportedly paid $120 per ticket. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Never use stubhub again. I will NEVER use Stubhub again. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? a cash refund, but that cash refunds remained the default. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. Stubhub does not accept returns. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. Also how can stubhub charge me $176 when I never received any money for this purchase. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. Wrong seats. Don't take NO for an answer! THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. The cookie is used to store the user consent for the cookies in the category "Analytics". I will never use stub hub again. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Terrible service as solution they've suggested me to sell them again, so fraud other people! I have explained this to them and basically they don't give a crap. Check the StubHub Help Desk All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. Needless to say, this concert never happened. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. StubHub has already been targeted by a $5 million lawsuit over the change. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. Their tech team looking into it or b.) BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . I selected a particular date for a Broadway show. Its my first and last time using this site. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. The cookies is used to store the user consent for the cookies in the category "Necessary". No Wonder I See Horrible Complaints. This is ridiculous never using them again. See detailed StubHub customer service rankings, employee comments and much more from our sister site. View Levi's Stadium Ticketback Terms. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. StubHub, which was recently acquired by Viagogo, another secondary ticketing marketplace, for $4 billion, declined to comment on the lawsuit against it. That's literally the only way you can get your money back from these thieves. How to contact the seller. They just don't care! STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." Others were postponed. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." A lot of tickets sold on stubhub are individual people. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. We're not refunding money at this point,'" Cormier said. Our policy change may have come as a surprise to people. Overcharged. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. "We were only allowed 120 percent credit toward future concerts, not refunds. Called stubhub, no help! Who should shoulder those cancellation costs? Is there any way to find out if its still being processed at all? i am not interested in a credit that expires so therefore am requesting my full refund. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Stub Fraud. Called back for refund. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. Decide on a ticket price and how you will be repaid. Immediately called StubHub customer service. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. But . To Stubhub.com and surprisingly they were already on sale. Stubhub sucks! What about Canada? Don't do it! Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Select Sell tickets from the three dots. They had me wait 3 hours to tell me to go scratch. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!! Please help me. Didn't find out until day before event. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". If I don't get a refund soon I'll be reporting theft to PayPal. Nobody will know until game day. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. I called ticket master and all the floor seats were sold out!! In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! I requested refund now, but they didn't reply me yet. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. Too many other competitors out there doing it differently. I don't want a damn coupon, I want my money back! Terrible Service! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Contracts are contracts. Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. I was not able to enter the concert . Any good news for refund for us regrading clear actionable step to get Coachella refund? If there is any changes to that, all affected buyers will be notified via email. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I purchased tickets to the Olympic gymnastics trials in January 2020. You can get a refund from StubHub by calling their customer service line. if you have any questions please feel free to contact me. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund.