The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. I wish you didn't exist. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Vivid Seats. For further help, send us a direct message. says they have a no refund policy unless the event is cancelled. Reliable & Rewarding Tickets. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. We appreciate you bringing this matter to our attention and will be following up with you again soon. I do not expect Keillor to come back to Denver at his age. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. 1239964100050. This is clearly a loophole being used often by venues to protect these ticket scammers. Your transaction is secure, and you also get a full refund for canceled events. HORRIBLE experience. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. I will never ever purchase from Vivid seats again. I do expect a responce and an apology for this overcharge. Vivid seats will not do anything. The buyer is responsible for these costs. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. Mark, your concerns are absolutely matter to us and we certainly value your feedback. and then vice versa on the inventory thing. Do I need to print these tickets? After a couple days and a hour or two of being on hold I finally received my refund. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid charged me 78 dollars for a 30 dollar ticket. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Well my tickets were an e-transfer from one of their professional scalpers and I cannot sell these tickets on any reputable site because most reputable sites dont allow e-transfer tickets. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. Ticket Listing Information 9. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. With the plethora of ticket resell sites, this is one to avoid. Conveniently buy and. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. So, Vivid seats charged an additional $196. Thanks Vivid Seats. I got nfl tickets from them that never arrived. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. I will never use vivid seats ever again. The issue was they didnt have the tickets, but had 2 close by. 100% buyer guarantee. Here are 8 tips for writing great reviews. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! + the only ticket rewards program around. Contact Us About The Company Profile For Vivid Seats LLC. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. We are all set now and appreciate her cheerful assistance. We apologize for the frustration you experienced. Vivid Seats provided fraudulent tickets to me. That is a lie. Vivid Seats provides a "100% buyer guarantee." So what happened here? Vivid Seats. There was not enough time to even get to the venue. I expect to pay the normal service fees, but not what you charged me for the tickets. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Wed, 11 May, 2022 at 5:09 PM. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. There were plenty of open spaces, but I wasnt allowed in. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. I had a great experience. 3 for $533.58. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. Kept telling me same blurb about it was my fault, not his, no refund, etc. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. Gain trust and grow your business with customer reviews. New customers can take advantage of this exclusive discount offer! The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. Showed up after start of game and lot was closed. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I specifically chose a section my whole group is in. Send us a DM on social media. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Ren was very helpful answered my questions and helped me get the tickets I was looking for. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. In sept I reached out to vivid seats and asked them to reach out to the seller and get him to send me the tickets I got the same email from them we are working on it. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Vivid refused a refund! I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. The. My credit card was charged $328.30 that day. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. I bought my tickets 5 months before the show. He was quick to answer my questions and quick to book my tickets. Never again. 2. bradsaid 1 yr. ago. Dont use this site they are horrible. They won't refund me or get me two tickets together. If you make a last second purchase, you are putting yourself at risk. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Claim it and get a lot of features. Finally got my tickets and had a great time speaking to the very helpful gentleman. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. He was absolutely fantastic at his job. and their online chat system is useless. The support team was very friendly, knowledgeable about the event, and got me great seats. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. That means the seats were $351, not $264. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. I do expect a responce and an apology for this overcharge. First received an e-mail asking me to call because there was an issue. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. But, that won't happen with your company. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Desired outcome: Can I exchange my tickets for a different quantity, or for tickets to another date or event? Customer identification can be provided if needed. They didn't even attempt to make it right. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Report as inappropriate. He said they can't refund anything because they connect 3rd party sellers. Looking for the best way to buy and sell mobile tickets? They take your money, and you have no valid tickets. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Crooks. The tickets are yours now to you have to figure out what to do. This was an absolute nightmare. Going to more events with Vivid Seats gets you to more events. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". My experience is consistent with those reported on BBB. I expect to pay the normal service fees, but not what you charged me for the tickets. The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Anyone can write a Trustpilot review. We understand how this may be upsetting for you. I bought tickets 2 months in advance.
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